Integral SAP Support
Integral SAP Support — also known as Hypercare — is a critical post-implementation service that ensures a smooth transition from project go-live to stable operations. Our support model covers SAP ECC, S/4HANA, SuccessFactors, and BTP, helping you maintain performance, resolve issues proactively, and align the system with evolving business needs.
With certified consultants available when and where you need them, we provide peace of mind during one of the most sensitive phases of any SAP project.
Core Support Services
✔ Functional & technical support across SAP modules
✔ Incident resolution with SLA-backed traceability
✔ Root cause analysis and system optimizations
✔ Enhancement requests and continuous improvement
✔ System monitoring & performance tuning
✔ Hypercare stabilization post go-live
✔ Support documentation and KPI dashboards
Flexible Engagement Models
🔹 Hypercare Packages
Go-live coverage for 2–6 weeks with dedicated resources
🔹 Monthly Support
Ongoing support with ticket-based SLAs and reporting
🔹 On-Demand Consulting
Access to experts for short-term or urgent needs
Certified Delivery Model
SAP-certified consultants (FI, SD, MM, ABAP, BASIS)
ITIL-aligned processes and proactive monitoring
Bilingual team (English–Spanish)
-
Experience supporting clients in Retail, Manufacturing, Food, Religious & Chemical industries